FAQs
Frequently Asked Questions
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Find out the cost of hearing aids, how to get a free quote, more about the trial period and what's included in the price.
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HEARING SAVERS offers world leading hearing aid technology at the best prices across Australia.
HEARING SAVERS is completely independent, unlike many other hearing aid providers, which means we’ll always offer you the right choice and best value in Australia… not to mention our Price Beat Guarantee. We offer a full range of genuine, top quality hearing aids, accessories and consumables.
HEARING SAVERS is 100% Australian-owned and operated with head office located in Bentleigh VIC Australia, which means all your online orders arrive quickly, you'll receive local support and care and, importantly, all warranties are with Australian hearing aid suppliers. Choose from clinics across metropolitan Melbourne and our network of independent hearing clinics across Australia, to access to professional, local service and on-going care.
“Would you pay $1,000 - $3,000 extra to make a couple visits per year?”
HEARING SAVERS provides fantastic pricing to a national audience who need our help. We are an efficient, streamlined business, without the significant overheads incurred by many hearing companies in Australia, so we pass the savings directly to you.
Your local hearing clinic, which is limited by its territory, sets prices high knowing they will only fit 4-10 hearing aids per month. HEARING SAVERS's efficient model of fitting hundreds of hearing aids nationally literally helps people like you save thousands!
We only offer the latest technology at HEARING SAVERS. Compared to older hearing technology, modern hearing aids need minimal service and adjustments. Years ago, the hearing aid user commonly visited a clinic for service 10-20 times per year. Today, visits may only be 1-4 times per year. “Would you pay $1,000 - $3,000 extra to make a couple visits to your Audiologist per year?” We didn't think so.
The strike-through price on hearing aids, batteries and accessories represents the typical market price charged by many, but not all, competitor hearing retailers and clinics. Most of the time, these prices are not displayed or published by competitors, so we gather market intelligence from our clients and suppliers. We have many clients choosing HEARING SAVERS because they are no longer willing to put up with high prices.
The strike-through price does not represent the price that we sold the item for at an earlier date. That is, the item is not on sale at HEARING SAVERS for a limited time, unless otherwise indicated.
Absolutely! We offer only genuine, top-class hearing products sourced from reputable, global manufacturers. All hearing aids are purchased locally in Australia, which means you're covered by local support and local warranty - no need to send your hearing aids overseas.
As we already offer fantastic prices across our entire range of hearing aid batteries, domes, cleaning products and consumables, we cannot offer discounts for larger quantities, except:
- Power One hearing aid batteries – enjoy a 5% discount when you order 20 or more packets; and
- HEARING SAVERS hearing aid batteries – enjoy 3 FREE packets when you order 20 or more packets.
Hearing aids vary in price based on quality and features. We offer transparent pricing with the Price Beat Guarantee, so you can shop with confidence knowing that you're never paying too much at HEARING SAVERS. Browse our range of hearing aids online here.
You may be eligible for a rebate for your hearing aids, Audiology consultations, repairs, batteries and accessories from:
- Hearing Services Program – FREE hearing aids for Pensioners & Veterans (conditions apply)
- Private health insurance – please check with your fund
- Medicare
- WorkSafe
- NDIS Hearing Support Funding
From 1 March 2023, hearing tests at HEARING SAVERS are BULK BILLED under Medicare when you have a referral from your doctor or specialist. That means, there is no charge for your comprehensive hearing test.
If you're concerned about your hearing, contact us for a FREE, no obligation Hearing Test available at our Bentleigh, Malvern and Essendon hearing clinics.
Don't forget to bring your GP referral. Please note, there is one free hearing test per medical referral.
If you hold a Seniors Card, we are delighted to offer you a Seniors discount on the latest hearing aids. Contact us for your personalised quote.
As we already offer the lowest prices in Australia, along with free shipping ♯ , the Seniors Card discounts exclude hearing batteries, accessories and consumables.
In May 2021, HICAPS introduced the convenience of on-the-spot claiming with participating funds for accredited Audiologists. HICAPS claiming is available in our Bentleigh hearing clinics and is currently being rolled out across our network of hearing clinics.
Current participating health insurance funds are:
- ahm
- AIA
- Australian Unity
- CBHS Health
- CBHS Corporate
- Doctors Health Fund
- GMHBA
- Frank Health Insurance
- HCF
- Healthcare Insurance
- Health Partners
- Medibank
- Police Health
- TUH
- Union Health
- Westfund
For more details please see www.hicaps.com.au/audiology.
The ATO changed the rules relating to the Medical Expense Tax Offset from 1 July 2019. Please see ATO website
HEARING SAVERS is accredited by the Commonwealth Government to provide to Pensioners & Veterans:
- FREE hearing aids and alternate listening devices, such as TV headsets
- FREE hearing services, including hearing tests, hearing aid programming
- FREE hearing aid batteries, hearing aid servicing, maintenance and repairs
Please note that conditions apply under the Commonwealth Hearing Services Program.
You are eligible for the Program if you are an Australian citizen or permanent resident 21 years or older and you are:
- a Pensioner Concession Card holder
- the holder of a DVA Gold Card
- the holder of a DVA White Card issued for conditions that include hearing loss
- receiving Sickness Allowance from Centrelink
- a dependent of a person in one of the above categories
- a member of the Australian Defence Force
We can check your eligibility and apply for the program on your behalf. Contact us on freecall 1800 00 4327 and we'd be delighted to assist you with your application.
We'll advise you immediately whether your application is successful and the services available to you.
Alternatively, you apply to join the Australian Government Hearing Services Program (HSP) online – check your eligibility at www.health.gov.au/our-work/hearing-services-program/accessing/eligibility
If you’re receiving services under HSP with another provider, you can move your hearing care to HEARING SAVERS at any time. This means HEARING SAVERS will look after all your hearing needs and provide you with hearing aid batteries, repairs and support.
Simply book an appointment us, and we’ll transfer your case notes and hearing history to us with your permission.
When you’re ready for new hearing aids, our hearing specialists will find a style to suit your needs and lifestyle. At HEARING SAVERS, you're receive access to all leading brands plus independent advice, plus the best prices and inclusions in Australia.
- The NDIS funds hearing supports for NDIS participants aged 26 and over who are not eligible for the HSP.
- The Government's Hearing Services Program (HSP) funds hearing services for Australian citizens and permanent residents who satisfy its eligibility criteria (under 26 or hold a Pension or DVA card).
- The NDIS also funds additional reasonable and necessary hearing supports for participants if they are not available through the HSP. This includes people under 26.
You can access the NDIS and HSP at the same time but you can't get the same supports from both programs at the same time.
Yes, we offer choice of two interest-free payment plans so you can enjoy the benefits of better hearing today:
- EZYPAY direct debit
- Humm buy now pay later
No interest ever.
The two payment plans help you spread the cost of your new hearing aids. They are not finance, and therefore there is no interest charged.
EZYPAY is a direct debit payment plan for Australian residents who purchase hearing aids from HEARING SAVERS. There are no approvals and no interest as it is not finance. Please see www.ezypay.com for more detail.
To purchase hearing aids under the EZYPAY payment plan you need to enter the EZYPAY direct debit agreement and:
- Be an Australian citizen or permanent resident, 18 years or older;
- Provide photo identification and proof of payment method; and
- Pay 40% deposit at or before your fitting appointment.
The 60% balance is paid in equal monthly payments from the date of your initial fitting.
You can pay the balance via credit card (Visa, Mastercard, American Express) or direct from your Australian bank account.
EZYPAY charges you minimal fees, currently at:
- 1.79% + 0.39c per transaction for payments from your bank account, Visa or MasterCard
- 3.66% + 0.44c per transaction for payments using American Express
- There is a failed payment fee of $16.39 per failed transaction
We have partnered with Humm to offer our clients a simple, interest-free and convenient way to purchase hearing aids today and pay for them over time. This means hearing technology starts from the cost of a daily cup of coffee.
Humm is a Buy Now Pay Later (BNPL) payment plan for higher value purchases, such as hearing aids. There is no interest and you can use the Humm app to keep on track of your payments.
To purchase hearing aids via Humm, you need to complete the Humm application (which we will do for you online) and pay a 10% deposit before your fitting appointment.
The 90% balance is paid in fortnightly instalments over:
- 18 months for hearing aids valued up to $6,000 in total; and
- 24 months for hearing aids valued over $6,000.
Humm is a responsible provider of credit which means Humm will need to assess and approve your application. Please see www.shophumm.com/au/faqs for more detail.
Humm is designed for clients who meet the following eligibility requirements:
- are 18 years of age or older;
- have a permanent job of 20+ hours per week or are on an aged or veteran’s pension;
- meet Humm's credit assessment criteria;
- are permanently resident in Australia; and
- have a valid mobile number.
Humm is designed for clients who require the ability to make purchases and manage repayments over a specified period of time for a reasonable fee.
With Humm, you can enjoy the benefits of better hearing today with only a small deposit and no interest ever.
Hearing aids purchased using Humm at HEARING SAVERS need:
- a minimum value of $2,000 or more in total – you can include accessories and consumables along with hearing aids in your purchase;
- a 10% deposit paid to HEARING SAVERS at or before your fitting appointment;
- repayments made via your Australian bank account – credit cards are not accepted;
- Humm approval; and
- to be priced at our retail prices published online – discounts and our Price Beat Guarantee do not apply to hearing aids purchased via Humm (excepting Private Health Insurance rebates and the Hearing Services Program rebates for Veterans and Pensioners).
Humm does not charge any interest. Humm charges you minimal fees, currently at:
- $52 establishment fee (increased from $40 on 11 February 2022)
- $8 monthly fee
- $6 late payment fee
Please contact us on 1800 00 4327 with any questions regarding our payment plans.
At HEARING SAVERS we pride ourselves on offering all our clients the Price Beat Guarantee. Our Price Beat Guarantee means that if you find a lower priced identical stocked item with a competitor (even if it's on sale), we will not only match it, we'll beat it by 5%.
That means you can shop with confidence knowing that when you buy from HEARING SAVERS, you are receiving the best price on ALL leading hearing technology.
Click here for details and exclusions.
Enjoy comprehensive inclusions with your new hearing aids including personal audiological care, professional fitting, 30-day satisfaction guarantee, extended product warranties, rebates, and on-going support when you purchase hearing aids from HEARING SAVERS.
All our Hearing Aid levels offer | |
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Latest technology from world-leading brands (no private label) | |
Noise reduction technology | |
Comfortable and discreet design | |
Long-lasting battery life | |
Bluetooth connectivity | |
Choice of colours |
Included FREE with your new Hearing Aids | |
---|---|
Comprehensive hearing test | |
Professional hearing aid fitting & programming, tailored to your specific hearing needs | |
Review appointment to fine-tune your new hearing aids | |
Discounted charger or 2-year supply of fresh, premium hearing aid batteries | |
Custom ear moulds (if required) | |
30-day hearing aid trial, with money-back satisfaction guarantee | |
Pensioners & Veterans rebates (conditions apply) | |
Private Health Insurance rebates | |
Price Beat Guarantee |
Enjoy our comprehensive Support Package | |
---|---|
1-year free hearing aid adjustments & service at your local clinic | |
Extended 4-year manufacturer warranty for most hearing aids models | |
1-year manufacturer cover for accidental loss & damage (conditions apply) | |
On-going in-house hearing aid cleaning, minor servicing and maintenance | |
Absolutely NO hidden costs and NO extra costs |
Join thousands of delighted customers across Australia — see our 5-Star Reviews
You can rest assured that we will look after your hearing needs and your new hearing aids after fitting with:
- 2-year supply of batteries – for non-rechargeable hearing aids, at your fitting appointment, your practitioner will supply you with a 2-year supply of fresh, high-quality disposable hearing aid batteries.
- 1-year of service appointments – all hearing aids purchased from HEARING SAVERS carry 12-months of service and care from the date of first fitting at the clinic which fitted your hearing aids. See below for detail
- Up to 5-year extended manufacturer product warranty – your new hearing aids include a minimum 3-year manufacturer’s warranty against defects; Given our strong relationship with key suppliers, we are pleased to offer 4-year manufacturer warranty for most Phonak, ReSound, Unitron, Oticon, Starkey and Signia hearing aids, and a market-leading 5-year warranty with Widex RIC and BTE hearing aids.
Please contact your practitioner should you believe your hearing aids to be faulty, and they will arrange for an inspection and repair as required. - 1-year manufacturer warranty for loss and damage – should you accidentally lose or damage your hearing aids within the first 12-months of fitting, your hearing aids can be replaced with brand new hearing aids. Please note that conditions and excess apply.
Your new hearing aids include in-clinic service, warranty repairs and appointments with your hearing specialist for 12-months from the date of your initial fitting. This 12-month after-care service is provided by the hearing clinic which fitted your hearing aids. There is no cost for this service or these appointments.
Should you choose to attend an alternate hearing provider (i.e. a hearing provider which did not fit the hearing aids which you purchased from HEARING SAVERS), you are likely to incur a fee for this service.
We strongly recommend remaining with the clinic which fitted your hearing aids, to both maximise the value of your after-care package and not incur unnecessary expense charged by the alternate provider. Please note, we have no control over the non-fitting service fees charged by alternate hearing providers, whether the hearing provider is within or outside our network.
Enjoy the convenience, peace of mind and savings of SAVERS Plus.
SAVERS+ is your after-care plan for your hearing aids where your appointments, servicing, advice and consumables are covered for a low fixed annual fee. Plus enjoy exclusive bonus Perks+ for members.
Please note terms & conditions, exclusions and annual limits apply.
For full membership details, please see SAVERS+
All hearing aids offered by HEARING SAVERS include a minimum 3-year warranty (certain models include a 4-year extended warranty) from the manufacturer against defects. In addition, all hearing aids include a warranty from the manufacturer for accidental loss and damage within 12 months from initial fitting.
Yes, most hearing aid manufacturer defect warranty can often be extended for a small fee at the time of purchase.
All hearing aids offered by HEARING SAVERS include a complimentary warranty from the manufacturer for accidental loss or damage.
The manufacturer will replace your same hearing aid once.
The Loss & Damage Warranty:
- is valid for 1-year from date of first fitting;
- is available only to people residing in Australia;
- requires a Statutory Declaration (or equivalent provided by the supplier); and
- requires an excess payable, which can vary by hearing aid model – see table below.
Exclusions under the Loss & Damage Warranty are:
- Hearing aids lost or damaged outside Australia
- Hearing aids covered by another insurance policy (e.g. travel, home contents)
- Damage arising from improper handling or care
- Replacement hearing aids under this warranty
- Custom ear moulds, hearing aid accessories and consumables
Excess payable under Loss & Damage Warranty
Hearing Aid Technology Level | Private Clients | Hearing Service Program (HSP) Clients |
---|---|---|
Platinum, Gold & Silver hearing aids | $825 per hearing aid | $325 per hearing aid |
Bronze & Economy hearing aids | $700 per hearing aid | $200 per hearing aid |
Once this warranty has expired, we recommend insuring your hearing aids through your home and contents insurance policy.
Minimum 1-year product warranty for remote controls, recharging devices, wireless accessories and electronic cleaning kits. Certain accessories include a longer manufacturer warranty (up to 3 years), specified on the product details page.
Most of our hearing aids include a 4-year warranty from the manufacturer. Should your hearing aid need a repair outside this warranty period, we've standardised repair costs across most brands.
Standard Repair Costs
Hearing Aid Repair – Single | Hearing Aid Repair – Pair | Rush Order |
---|---|---|
$320 |
$590 |
$110 |
- Bernafon
- Oticon
- Phonak
- Signia
- Starkey
- Unitron
- Widex
Standard Repair Costs Inclusions:
- Repair & cleaning service
- Replacement parts, including inbuilt lithium-ion batteries & receivers
- Reshells
- Courier service from our clinic to the manufacturer
- 12-months warranty from date of repair for hearing aids
- 3-months warranty for reshells from date of repair
Standard Repair Costs Exclusions:
- Hearing aids older than 5 years – we can arrange a repair quote for you
- ReSound & Beltone hearing aids – we can arrange a repair quote for you
- All other hearing aid brands not listed above
- Custom earmoulds
- Repairs to accessories, including chargers & wireless accessories
- Appointments where necessary to refit and/or re-program repaired devices
- Courier service from our clinic to you – free pickup is available from our clinics
We want to ensure that you are happy with your investment in hearing aids, and therefore include a 30-day trial with all new hearing aid purchases.
During the trial period, you will get to take your new hearing aids home, wear them when you go to restaurants and the cinemas, and enjoy them at family dinners or simply watching TV.
If you are not entirely happy with your new hearing aids, you have the option to exchange them for an alternate model, at no additional cost, or return them for a refund less a small handling fee, within 30-days from your first fitting appointment with us. Please note that your hearing aids need to be returned in full working order, along with all accessories, consumables and packaging. If you're unsure, please give us a call on 1800 00 4327.
Of course – your consumer rights are not affected by the trial period, manufacturer defect warranty or manufacturer loss & damage warranty.
All hearing aids supplied by HEARING SAVERS include professional fitting in our clinics or via Tele-Audiology in the comfort of your home.
Our hearing professionals are all very experienced with many thousands of delighted clients.
Arrange your fitting appointment at any of our 100 hearing aid clinics across Australia or contact us to find out more about Tele-Audiology.
We are fully independent and offer all major hearing care brands at heavily discounted prices, including Oticon, Phonak, Siemens Signia, Unitron, Starkey, Widex, Bernafon, Power One, ZeniPower, Rayovac, Bernafon and GN ReSound.